Frequently Asked Questions
General Questions
Our incense sticks and cones are hand-rolled by our skilled artisans in Bangalore, India,
using traditional masala techniques. Our wax melts are handmade using a premium
blend of beeswax and coconut oil.
Yes. Our incense sticks and cones are crafted from natural ingredients using traditional masala methods, free from harmful chemicals and heavy metals. Our wax melts are made with beeswax and coconut oil, offering a cleaner, more natural melt.
Every Fumino product is handmade. We focus on creating gentle, non-overpowering fragrances using natural ingredients. Our multipack bundles let you explore a wide variety of scents in a single purchase, making us a great choice for anyone who loves to discover new aromas.
INCENSE STICKS
Each multipack bundle contains 6 boxes with a total of 84 incense sticks (approximately 14 per box, 90g total weight). The bundles feature a curated selection of fragrances designed to suit different moods and occasions. We also sell mega bundles, which are all three multipack bundles combined into one for a total of 252 incense sticks and 16 fragrances.
Each stick burns for approximately 25 minutes, thanks to our thicker-than-average stick design. This gives you a longer, slower burn compared to many standard incense sticks.
Our sticks are designed to produce a gentle, non-overpowering fragrance. Many customers appreciate that the scent is noticeable without being too intense — ideal for small to medium-sized rooms. For best results, we recommend using them in a well-ventilated space.
Yes — each box in the bundle contains a distinct fragrance blend. The scents smell particularly beautiful when unburned and in the box. Because our sticks use a masala (natural resin and botanical) base, there is a warm, earthy undertone common to all varieties. Some customers find this undertone more prominent than others, which is characteristic of authentic hand-rolled masala incense.
Our sticks produce a gentle amount of smoke — less than many conventional incense products. However, as with all incense, we recommend keeping a window slightly open or using them in a ventilated area, especially in smaller rooms.
Yes. Simply light the tip of the stick, allow the flame to catch for a few seconds, then gently blow it out and place it in your incense holder. The stick should glow and begin to release fragrance immediately.
Absolutely. Many of our customers use Fumino incense during meditation, yoga, and relaxation sessions. The calming, natural aromas are specifically designed to support mindfulness and help reduce stress.
As with any incense product, we recommend burning them in a well-ventilated room and ensuring your pets are not in direct proximity to the smoke. Some animals may be sensitive to smoke or strong aromas. If you notice any discomfort in your pet, discontinue use in that area.
INCENSE CONES
Each multipack bundle contains 6 boxes with a total of 90 incense cones. Like our sticks, the bundle features multiple curated fragrance blends to explore. We also sell mega bundles, which are all three multipack bundles combined into one for a total of 270 incense cones and 16 fragrances.
Place a cone on a heat-resistant surface or in an incense cone holder or burner. Light the pointed tip, let it flame for 5–10 seconds, then blow out the flame. The cone will glow and release fragrance as it slowly burns down.
We sell both normal and backflow cones. Standard Fumino incense cones are normal incense cones and are not designed for backflow burners (the type that create a cascading smoke waterfall effect). They work beautifully in traditional cone holders, plates, and standard incense burners. We also sell backflow incense cones in all the same fragrances and multipack combinations.
Each cone burns for approximately 15–20 minutes depending on ventilation and room conditions.
This can occasionally happen if the cone hasn’t fully caught when initially lit. Try holding the flame to the tip for a little longer (10–15 seconds) before blowing it out. Also make sure the cone is placed on a flat, stable surface. Strong draughts from open windows or fans can also extinguish cones, so try to position them away from direct airflow.
A small amount of visible smoke is normal during the first few seconds as the cone ignites. Once it settles into a steady glow, the smoke should be light and fragrant. If you see persistent dark smoke, try relighting the cone and ensuring it is placed upright.
Each cone variety has its own fragrance profile. Because they share a natural masala base, there is a warm, earthy character common to all scents. We recommend trying different varieties at different times to appreciate the individual nuances of each blend.
wax melts
Each multipack bundle contains 12 cubes across 6 different fragrances (2 cubes per scent). They’re handmade with a premium blend of beeswax and coconut oil for a clean, long-lasting melt. We also sell mega bundles, which are all three multipack bundles combined into one for a total of 36 wax melts and 16 fragrances.
Place one or two cubes in the dish of a wax melt burner (either tealight-powered or electric). As the wax gently heats, it will release fragrance into the room. There’s no flame, wick, or smoke involved — just pure scent.
Each cube typically provides 12 hours of fragrance. The scent is strongest during the first hour or so of warming and will gradually soften over time. Once you can no longer detect the fragrance, simply replace with a fresh cube.
Fragrance strength can vary between scent types — some naturally have a bolder throw than others. Room size, ventilation, and the type of burner you use also affect how strongly you’ll notice the scent. Electric burners tend to give a more consistent, controlled warmth compared to tealight burners.
You can, though we recommend enjoying each scent individually first so you get the full experience of each fragrance. If you do mix, try combining complementary scents (for example, a floral with a warm scent) rather than very different profiles.
The cubes are packed together within the multipack. Because they share the same container, some very subtle scent blending between cubes can occur during storage. This is normal and does not significantly affect the fragrance once melted.
Yes. Fumino wax melts are compatible with both tealight and electric wax melt burners. We recommend electric burners for a lower, more even temperature, which can help the fragrance last longer.
ORDERING & GIFTING
Yes — our multipack bundles are a popular gift choice. The variety of fragrances means there’s something for everyone, and the attractive packaging gives them a lovely presentation straight out of the box.
Store them in a cool, dry place away from direct sunlight and moisture. This helps preserve the fragrance strength and prevents sticks or cones from becoming damp.
SHIPPING & PACKAGING
We take great care with our packaging to protect your products during transit. Incense sticks and cones are delicate by nature, so occasionally a small number may arrive with minor breakage. If you receive a significantly damaged order, please contact us and we’ll make it right.
Our products come in beautifully designed packaging. We’re working to make our packaging as sustainable as possible while still protecting your products during delivery.
USAGE TIPS
Our products work best in small to medium-sized rooms. In larger spaces, you may wish to use two sticks or cones simultaneously for a more noticeable fragrance. For very small rooms, we recommend keeping a window slightly open to avoid the scent becoming too concentrated.
Yes — incense sticks and cones can be used on patios, in gardens, and in outdoor seating areas. Keep in mind that the fragrance will dissipate more quickly outdoors, so the scent experience will be subtler than indoors.
For the best experience, close doors and windows for the first 5–10 minutes after lighting to allow the fragrance to build in the room. Then open a window slightly for gentle ventilation. This balances scent intensity with air quality.
RETURNS & SUPPORT
We want you to love your Fumino products. If for any reason you’re not satisfied, please reach out to us and we’ll do our best to resolve the issue. Refunds and replacements are handled in line with our returns policy.
You can reach us via the Contact page on our website, or email us directly. We aim to respond to all enquiries within 24–48 hours.
Have a question that isn’t covered here? Get in touch — we’d love to help.